Terms of service

Welcome to PawNest. By visiting, using, or making a purchase on our store, you agree to be bound by the following Terms of Service.

1. ABOUT US
PawNest is operated by TRENDY AGENCY LIMITED (Company Registration No. 80259439).
Address: Flat 2304, 23/F Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.
Email: trendyagency.hk@gmail.com
Our store is hosted on Shopify Inc.

2. ACCEPTANCE OF TERMS
By accessing or using our Services, you confirm that you are at least the age of majority in your jurisdiction and that you agree to these Terms of Service and our Privacy Policy.

3. PRODUCTS AND SERVICES
We reserve the right to modify or discontinue any product or service at any time without notice. All product descriptions, images, and prices are subject to change without notice.

4. PRICING AND PAYMENT
All prices are inclusive of applicable taxes unless otherwise stated. Shipping costs are calculated at checkout. We accept Visa, Mastercard, American Express, and PayPal. All transactions are secured via SSL 256-bit encryption. Payment is due immediately upon placing an order.

5. ORDERS AND CONFIRMATION
An order is confirmed once payment is validated and a confirmation email is sent. We reserve the right to refuse or cancel any order in cases of pricing errors, unavailability, or suspected fraud. Cancelled orders are fully refunded.

6. SHIPPING AND DELIVERY
Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for carrier delays or delays caused by customs or events beyond our control.

7. RETURNS AND REFUNDS
We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please refer to our Return Policy for full details.

8. INTELLECTUAL PROPERTY
All content on this store is the property of TRENDY AGENCY LIMITED or its content suppliers and is protected by applicable intellectual property laws. Reproduction without prior written permission is prohibited.

9. PROHIBITED USES
You agree not to use our Services for any unlawful purpose, including submitting fraudulent orders, transmitting harmful content, or attempting unauthorized access to any part of our Services.

10. DISCLAIMER OF WARRANTIES
The Services are provided "as is" and "as available" without any warranties of any kind.

11. LIMITATION OF LIABILITY
Our liability is limited to the value of the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

12. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of Hong Kong and applicable regulations. In case of a dispute, please contact us first at trendyagency.hk@gmail.com. Failing resolution, disputes shall be submitted to the competent courts of Hong Kong.

13. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Your continued use of our Services constitutes acceptance of any changes.

CONTACT
PawNest — TRENDY AGENCY LIMITED
Registration No. 80259439
Flat 2304, 23/F Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
trendyagency.hk@gmail.com

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Terms of service