Privacy policy

PRIVACY POLICY
Last updated: April 22, 2026

PawNest is operated by TRENDY AGENCY LIMITED (Company Registration No. 80259439). PawNest operates this store and website in order to provide you, the customer, with a curated shopping experience. PawNest is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services.

PERSONAL INFORMATION WE COLLECT
- Contact details: name, address, billing/shipping address, phone number, email address.
- Financial information: payment card information, transaction details, payment confirmation.
- Account information: username, password, security questions, preferences.
- Transaction information: items viewed, added to cart, purchased, returned or cancelled.
- Communications: information included in messages to our support team.
- Device information: device type, browser, IP address, unique identifiers.
- Usage information: how and when you interact with our store.

SOURCES
- Directly from you when you create an account, visit the store, or contact us.
- Automatically through cookies and similar technologies.
- From our service providers acting on our behalf.
- From our partners or other third parties.

HOW WE USE YOUR INFORMATION
- To process payments, fulfill orders, manage your account, and arrange shipping.
- To send marketing and promotional communications (with your consent).
- To detect and prevent fraud and protect account security.
- To provide customer support.
- To comply with applicable law.

HOW WE SHARE YOUR INFORMATION
- With Shopify and service providers (payment processing, logistics, analytics).
- With marketing partners to deliver advertising.
- When required by law or in connection with a business transaction.

RELATIONSHIP WITH SHOPIFY
The store is hosted by Shopify Inc. To learn more about how Shopify handles your data, visit: https://www.shopify.com/legal/privacy or https://privacy.shopify.com/en

CHILDREN'S DATA
Our store is not intended for children. We do not knowingly collect personal information from minors.

YOUR RIGHTS
- Right to access the personal information we hold about you.
- Right to delete your personal information.
- Right to correct inaccurate information.
- Right to data portability.
- Right to opt out of marketing emails at any time.

If you reside in the EU or UK, you also have the right to object to or restrict processing, and to withdraw consent at any time.

To exercise any of these rights, contact us at trendyagency.hk@gmail.com.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated date.

CONTACT
PawNest — TRENDY AGENCY LIMITED
Registration No. 80259439
Flat 2304, 23/F Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
trendyagency.hk@gmail.com